Because every book is personalised, we usually cannot accept change-of-mind returns once production starts.
If your order arrives damaged, faulty, or not as described, we will put it right with a reprint or refund.
Before production starts
If you need to cancel or amend details, use our contact page straight away and include your order number.
If production has not started, we will do our best to action changes.
If there is a problem with your order
Use our contact page as soon as possible and include your order number, a short description of the issue, and clear photos.
We review each case and confirm the next step, usually a reprint or refund where appropriate.
Response and resolution
We aim to reply within two working days.
Once we confirm the issue, we prioritise replacements in the next available production slot.
Your rights
Nothing in this policy affects your statutory rights under UK consumer law.